Privacy Policy – How Spin Game Protects Your Data

1 Who We Are

Spin Game is an online gaming platform built specifically for players in Pakistan. The platform covers casino games including slots and live dealer tables, sports betting with a strong focus on cricket and PSL markets, crash games, and esports. This Privacy Policy applies to all services available at spingame.vu and any related interfaces through which you access the platform.

When we refer to "Spin Game", "we", "us" or "our" in this policy, we mean the operating entity behind the Spin Game platform. When we refer to "you" or "your", we mean any person who visits, registers on, or uses the Spin Game platform in any capacity.

If you have questions about how your data is handled, you can reach our support team at any time via live chat on the platform or by emailing [email protected].

2 What Data We Collect

We only collect data that is genuinely necessary. Below is a clear breakdown of the categories of personal data we may hold about you:

Account and Identity Data

• Full name as provided at registration
• Date of birth (used to verify that you are 18 or over)
• Email address
• Mobile phone number
• CNIC, passport, or other government-issued identification (collected only when identity verification is required)
• Username and account preferences

Financial and Transaction Data

• Deposit and withdrawal history in PKR
• Payment method identifiers (e.g. JazzCash account reference, Easypaisa number, Raast ID, bank account details) — stored only to the extent necessary to process transactions and comply with fraud prevention requirements
• Bonus claims and wagering activity
• Account balance information

Technical and Usage Data

• IP address and approximate location at login
• Device type, operating system and browser version
• Session duration and platform navigation data
• Game play history and betting records
• Error logs and crash reports relevant to your session

Communications Data

• Live chat transcripts and email correspondence with our support team
• Feedback or complaints submitted through any channel
• Marketing preferences (opt-in and opt-out status)

3 How We Collect Your Data

Most of the data we hold is provided directly by you. This includes information you enter during registration, when completing identity verification, when making a deposit or requesting a withdrawal, and when you contact our support team. Some data is collected automatically as you use the platform — for example, your device information, IP address and session activity are recorded in the background as part of normal platform operations.

We may also receive limited data from third-party payment processors such as JazzCash, Easypaisa and Raast as part of confirming that a transaction has been completed successfully. This data is limited to what is necessary to match a payment to your account and does not include full payment credentials.

4 Why We Use Your Data

Your data is used for specific, legitimate purposes only. The table below gives a clear picture of the main uses and the reason behind each:

Purpose	Data Used	Reason
Creating and managing your account	Name, email, DOB, phone number	Necessary to provide the service
Processing deposits and withdrawals in PKR	Payment method details, transaction history	Contractual obligation to you
Identity verification (KYC)	CNIC / passport, name, DOB	Fraud prevention and age verification
Preventing fraud and ensuring platform security	IP address, device data, login history	Legitimate interest in protecting players and the platform
Personalising your experience	Game history, preferences, betting activity	Improving usability and relevance
Customer support	Account details, chat transcripts	Fulfilling our support obligations
Responsible gaming monitoring	Deposit history, session data, betting patterns	Protecting player wellbeing
Marketing communications (opt-in only)	Email address, marketing preferences	Only where you have given consent

We do not use your data for any automated decision-making that produces significant legal or similarly significant effects on you without human review.

5 Payment Data and PKR Transactions

Given that all transactions on Spin Game are conducted in PKR and most Pakistan players use mobile payment services, it is worth explaining specifically how payment data is handled.

When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the payment is processed through the respective third-party provider's systems. Spin Game receives a transaction confirmation and a reference identifier — we do not store your full JazzCash PIN, Easypaisa wallet password, or bank account credentials. Payment method identifiers (such as a mobile number linked to JazzCash) are stored only to facilitate future withdrawals to the same method and to assist with transaction queries.

All financial transaction records are retained for a minimum period required for fraud prevention, dispute resolution and record-keeping purposes. These records are stored securely and accessed only by authorised personnel on a need-to-know basis.

6 Cookies and Tracking

Spin Game uses cookies and similar technologies on the platform. Cookies are small text files placed on your device that help the platform function correctly and improve your experience. Here is a straightforward summary of the types of cookies we use:

• Essential Cookies: Required for the platform to work. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site attacks. You cannot opt out of essential cookies while using the platform.
• Functional Cookies: Remember your preferences such as language settings and display options so you do not have to re-enter them each visit.
• Analytics Cookies: Help us understand how players navigate the platform — which games are most visited, where users spend the most time, and where technical issues occur. This data is aggregated and does not identify individual players.
• Marketing Cookies: Only placed with your consent and used to show relevant promotions. You can withdraw consent at any time through your account settings.

Most mobile browsers allow you to manage cookie settings. Blocking essential cookies will prevent the platform from functioning correctly, but blocking analytics or marketing cookies will not affect core functionality.

7 Who We Share Your Data With

We do not sell your personal data. We do not share it with advertisers or data brokers. Your data is only shared with third parties where it is strictly necessary to provide the service or fulfil a legal obligation. The categories of recipients are:

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card networks — only the data required to complete a specific transaction is passed to these parties.
• Identity Verification Services: Third-party KYC providers who assist with document verification when account verification is required. These services are bound by their own data protection obligations.
• Game Providers: The companies whose games appear in the Spin Game lobby may receive a pseudonymous player identifier and session data for the purpose of delivering and monitoring the game. Full identity data is not passed to game providers.
• Technology and Infrastructure Providers: Cloud hosting, security monitoring, and platform technology providers who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Requirements: Where we are legally required to disclose data in response to a lawful request, court order, or to prevent fraud or protect the safety of our players or platform, we will comply. We will not voluntarily disclose data beyond what is legally required.

All third parties who process data on our behalf are required to handle it securely and only for the purposes we have specified. We do not permit them to use your data for their own marketing or any purpose beyond the specific task for which they were engaged.

8 Data Security

Spin Game takes the security of your personal data seriously. The platform uses industry-standard security measures to protect your information from unauthorised access, disclosure, alteration or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and the Spin Game platform is encrypted in transit using SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser address bar.
• Encrypted Storage: Sensitive data including identity documents and financial records is stored in encrypted form on secured infrastructure.
• Access Controls: Only authorised personnel with a genuine operational need can access personal data. Access is logged and monitored.
• Two-Factor Authentication: We offer account-level security features including login verification to protect your account from unauthorised access.
• Regular Security Reviews: Our platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities.

9 How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable record-keeping obligations. As a general guide:

• Account Data: Retained for the duration of your account and for a period after closure for fraud prevention, dispute resolution and audit purposes.
• Transaction Records: Financial records including PKR deposit and withdrawal history are retained for a minimum period as required for anti-money laundering compliance and internal audit purposes.
• Identity Verification Documents: Retained for the period required by applicable KYC and fraud prevention obligations, then securely deleted.
• Support Communications: Chat transcripts and email records are typically retained for up to 12 months after the matter is resolved, or longer if the matter is subject to ongoing review.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer needed and there is no legal basis for retaining it, it is securely deleted or anonymised.

10 Your Rights Over Your Data

You have genuine rights over the personal data we hold about you. We take these rights seriously and will respond to requests promptly. Your rights include:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correct: If any information we hold is inaccurate or out of date, you have the right to have it corrected. You can update many details directly in your account settings, or contact support for changes that require verification.
• Right to Delete: You can request deletion of your personal data. Note that we may be required to retain certain data for fraud prevention and legal compliance, and will explain this clearly if it applies to your request.
• Right to Restrict Processing: You can ask us to limit the way we use your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to Data Portability: You can request your data in a commonly used, machine-readable format where technically feasible.
• Right to Object: You can object to the processing of your data for marketing purposes at any time. You can also withdraw consent for marketing communications through your account settings without needing to contact support.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will acknowledge your request and aim to respond fully within a reasonable timeframe.

11 Children and Underage Users

The Spin Game platform is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age verification is part of our standard account registration and KYC process. If we discover that an account has been created by or on behalf of someone under the age of 18, the account will be suspended immediately, personal data associated with the account will be deleted, and any balance or winnings will be withheld pending review.

If you are a parent or guardian and believe that a minor has registered on the Spin Game platform, please contact our support team immediately so we can investigate and take appropriate action.

12 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or changes in applicable requirements. When we make significant updates, we will post the revised policy on this page with an updated "Last Updated" date. For changes that materially affect how your data is processed, we will make reasonable efforts to notify you via the email address registered on your account.

We encourage you to check this page periodically. Continued use of the Spin Game platform after an updated policy has been posted constitutes your acceptance of the revised terms. If you have concerns about any change, contact our support team before continuing to use the platform.

13 How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with us. Our support team is available 24/7 via live chat on the platform and will always give you a direct, helpful response rather than a copy-pasted reply.

You can also reach us by email at [email protected]. Please include your registered username or account email so we can locate your records quickly and respond to your request efficiently.

For responsible gaming queries or to set limits on your account, visit our Responsible Gaming page which has step-by-step guidance on all available tools. For general platform rules, see our Terms and Conditions.